Customer Handbook

Any one-time permit has a maximum effectiveness of thirty (30) calendar days, provided the defined EHS requirements are met. For a new visit to the Cirion Site, the Customer must repeat the procedure.

In the event of a serious failure of Customer’s equipment housed at Cirion’s Site for which immediate on-site intervention is required, the request may be submitted at any time prior to the visit. This situation does not waive the Customer from submitting and keeping up-to-date all necessary legal documentation mentioned hereunder.

Note: for this reason, it is recommended to have an updated authorized contact list in customer portal and insurance certificates for the countries in which this is needed, since in many countries this insurance coverage expires in 30 days.

IMPORTANT:

• Any person who, according to the security guard or FSO personnel criteria, is under the influence of alcohol or drugs, or who exhibits visibly altered behavior, shall be denied access to the Cirion Site. Such entry will be recorded by Cirion, which reserves the right to report any potential claims from the Customer. The Technical Manager will be formally notified of such events.

• No person is permitted access to the Cirion Site without authorization from the Environment, Safety & Health (EH&S) department for the applicable countries.

3. Entering and exiting Cirion Sites

3.1 First visit to Cirion Sites

It is recommended that authorized contacts make their first visit between 9 a.m. and 6 p.m., Monday through Friday, to manage the applicable registrations with the Cirion Site security system.

3.2 Access to Cirion Sites

3.2.1 Authorized /Contacts

When an authorized contact needs to enter the Cirion Site, they must go to the security guard or contact the building’s PSOC and present their identification. The Security Staff shall:

• Verify customer’s identification.

• Grant access to the facilities.

• Provide identification to access the Cirion Site area based on the assigned permission level.

• Request the person to identify any work items. Access with handheld tools is permitted only; removal of any items from the room is not permitted.

If the contact’s permission level allows them to enter the equipment room, the security guard or authorized FSO staff will provide them with the keys to their rack or cage, or the proximity card for their private room, giving them access to the system at that time.

3.2.2 Unauthorized Contacts

When an unauthorized contact needs to enter the Cirion Site, a Level 1 Authorized Contact must request specific access for Customer employees or third parties who are not on the authorized contact list. This request shall be made through a formal access request via Customer Portal or email with the following information:

• Date of access.

• Start and end time of access.

• Activities to be performed.

• Location of the Cirion Site to be accessed (city and country).

• Room of the Cirion Site to be accessed.

• Rack(s) to access.

• First and last name of the person granting access.

• Company of the person who will access.

• ID of the person who will access.

• Present the required health and safety documentation within 48 hours.

To facilitate the upload of all necessary data for access authorization, the Customer may request a specific form for this purpose.

The authorization period is up to 48 hours after submitting the request, including all the visit information specified above and the documents required under “Required Personnel Insurance Documentation.”

The customer is responsible for any unauthorized contacts within the Cirion Site, in order to ensure that the work and organizational standards described in item 1 hereunder will be met and followed.

3.3 Access to Cirion Site Parking Lot

Parking lot service is offered within the premises at no cost for authorized contacts, for comfort purposes, subject to space availability. Cirion may, at any time, deny access to any vehicle for security reasons, even with an entry permit.

The request must be made 48 hours in advance, only through the Technical Manager. Vehicle requested data:

• License plate

• Make

• Model

• Color

• Insurance policy shall only be necessary for transportation vehicles to or from the Cirion Site.

Within 24 hours of receiving the email, the operations sector will reply accordingly. The Customer shall attach and submit the aforementioned information in the appropriate form, as stated in the Contact Details section.

3.4 Exit from Cirion Site

The authorized contact will return the keys and cards, and access will be deactivated.

When the contact leaves the building, the security guard/PSOC will verify the equipment and work items they are carrying as detailed in the following section. If any item has not been declared, the authorized contact may only remove it, previous authorization of the Cirion Site Operations Manager.

4. Entry and Removal of Equipment and Work Items

4.1 Permanent Entry of Equipment into the Cirion Site

The following rules apply to Technology Items that enter the Cirion Site permanently.

The Authorized Contact must communicate their intention to bring the Technology Items into their Colocation space by submitting a request with the completed Equipment Entry and Exit Form and submitting it with the desired entry date. Bear in mind that Cirion’s review period is 3 business days during business hours and that the request may be rejected.

The request will be reviewed by Cirion’s technical teams, and once authorized, the equipment can be brought in on the dates and times agreed upon. Scheduling will actually occur after the analysis is approved. If the analysis is rejected, the request will be canceled.

This authorization is valid for one week for entry or scheduling of entry; in case this doesn’t occur within this deadline, the ticket will be closed and customer will need to enter another request in case there is any type of installation still to be concluded.

The customer is responsible for not exceeding the contracted electrical capacity. To authorize this request, the consumption of the equipment to be installed must be verified to ensure it does not exceed the contracted consumption and assess whether the documentation follows the rules below. Once the request has been reviewed, SFC shall email the response informing whether the entry of the equipment has been approved or denied.

For Brazil, the Customer shall have the following information:

• Invoice (Fiscal Note) – ICMS (Tax on the Movement of Goods and Services) taxpayers must issue an invoice with the recipient’s address and Cirion’s address, thus avoiding monthly invoice replacements. The invoice for all third-party equipment entering Cirion’s Site shall be immediately sent to the Tax Department for mandatory registration.

• CFOP: 5.554 – Nature of the transaction: Delivery of fixed assets to be used outside the premises.

• CFOP: 5.949 – Nature of the transaction: Other unspecified issuance of goods or services.

• CFOP: 6.554 – Nature of the transaction: Delivery of fixed assets to be used outside the premises.

• CFOP: 6.949 – Nature of the transaction: Other unspecified issuance of goods or services.

• ICMS – Use the exemption period adopted by each state’s regulations.

• Invoices and statements shall be issued directly by Cirion customers to Cirion and sent in PDF format. Access of any equipment with an invoice issued by a manufacturer or other supplier to Cirion’s customers will not be permitted.
  

Tax information for each Cirion site in Brazil:

Company Name: Cirion Technologies do Brasil Ltda.

Av. Eid Mansur, 666 – Pq. São George – Cotia – SP, Cep: 06708-070

CNPJ: 72.843.212/0001-41 or 72.843.212/0006-56

Municipal Registration: 018712–7

State Registration: 278.130.837.119

Legal Name: Cirion Technologies do Brasil Ltda.

Av. Pedro II, 329 – São Cristovão – Rio de Janeiro – RJ, Cep: 20941-070

CNPJ: 72.843.212/0002-22

Municipal Registration: 018712–7

State Registration: 278.130.837.119

Company Name: Cirion Technologies do Brasil Ltda.

Rua Semeador, 350 Cidade Industrial – Curitiba – PR, Cep: 81270-050

CNPJ: 72.843.212/0005-75

Municipal Registration: 386.361–9

State Registration: 90170568–21

TAX RETURN – No Tax Returns will be accepted from taxpayers who have failed to issue the Avulsa Tax Notes with the Tax Bureau. Non-taxpayers shall issue a declaration with the recipient’s address and Cirion’s address, detailing the quantity, description, and value. Said statement shall be signed by the company’s legal representative and allow Cirion to issue an entry invoice to regularize the equipment at our offices. The declaration shall state that the materials belong to the issuing company and are being transported for their own use outside their offices.

The Customer shall send the request attaching the aforementioned documents as described in the Contact Details section.

IMPORTANT:

• All equipment, including accessories and detachable components not owned by Cirion, shall be clearly identified with a tag or equivalent displaying the owner’s name (or Cirion-provided code).

• No equipment may be removed from Cirion sites without the presence of an authorized Cirion representative.

• Equipment may only be connected or disconnected from the power grid and/or data network with the express authorization of FSO personnel.

• The Customer shall be responsible for managing (receiving, transporting, moving, etc.) all or part of the equipment, packages, mail, etc., of their property.

4.2 Equipment Installation at the Cirion Site

Follow the basic concepts and premises to consider when installing equipment in racks located in Cirion’s equipment rooms as described below:

• Please note that rack space should be occupied from the bottom up, considering that equipment with the highest power consumption or equipment that dissipates the greatest amount of heat (BTU) should be installed at the bottom of the rack. If the room’s standard cooling conditions are not downflow but upflow, racks should be stacked from the top down.

• Clearly define orientation of equipment installation, ensuring that the cooling airflow is from the cold aisle to the hot one. To verify this, review the equipment specifications and perform a proper installation check.

• Please, bear in mind that the equipment front (cold air intake) must be aligned with the rack front; it must not be offset toward the back of the rack, since this means greater effort and inefficiency for the fans to draw in cold air. To ensure the electrical support of each piece of equipment, you need to connect each of the two equipment sources to a different electrical bus. To this end, the rack has two power strips, each one powered by an independent circuit, so each source must be connected to a different bus. Given the above, we recommend that all equipment to be installed have a double source, in order to guarantee its operation during scheduled maneuvers where shutdown of one of the rack’s power sources is required. If it does not have one, then the installation of an Automatic Electric Transfer Switch (ATS) or Static Transfer Switch (STS) is required, to support the necessary power and previously approved by Cirion. Automatic Electric Transfer Switch (ATS) or Static Transfer Switch (STS) is required, to support the necessary power and previously approved by Cirion.

• Equipment with power supplies must be installed according to the voltage of the contracted service, as the installation of transformers is prohibited.

• Under no circumstances will fiber reserves longer than 2 meters be allowed inside the rack. These reserves must be neatly coiled and secured to the rack sides, at the rack rear, allowing for easy handling after the installation of additional equipment, without any packaging.

• Input and output cabling must be neatly organized from the rack rear to the sides, ensuring the hot air from the equipment escapes without causing recirculation.

• For 220-volt outlet racks, connecting equipment between one of the phases and ground is prohibited. If any non-standard connectors or connectors that allow this connection are found, they will be removed from the rack, and the equipment will not be powered on. Non-standard accessories, spliced accessories, or non-standard cables for connecting equipment are not permitted.

• If DC is required -48V. If consumption is less than 20A DC, a PDU must be installed to distribute the circuits within the rack itself. If the customer requires Cirion to supply the PDU, it must be requested during the pre-sale process. If power consumption exceeds 20A DC, power must be requested directly from Cirion’s BDFBs during the pre-sales process. A+B wiring must be installed, symmetrically distributed between the sources. Note that Cirion’s Rectifier Systems have the positive pole grounded. And the negative pole is the circuit breaker (fuse/circuit breaker). If the distribution PDU is owned by the customer, it must be technically validated by Cirion before its installation is authorized.

• Once the equipment is installed, it is necessary to cover the uncovered spaces on the front of the rack with blanking panels, since their absence causes a return of hot air to the front of the equipment and therefore failures due to temperature increase and prevents air by-pass confining hot and cold aisles.

• To authorize the equipment to be powered up, the equipment must be installed, all cabling must be organized, and the blanking panels must be installed. If any corrections are found regarding the equipment installation, please proceed with the correction for permanent power on.

• The storage of tools, bags, boxes of spare parts, patch cords, or any type of flammable material inside or outside the equipment racks or any assigned Colocation space is prohibited.

• If a proprietary rack is required, its anchoring, cool-lock installation, and equipment connection verification must be permitted. If the rack connector does not meet the room standard, room modification to convert it to the standard will be allowed, ensuring that the proper electrical connection conditions are maintained. If proprietary racks or connectors are installed, this must be requested during the presales process to ensure the installation is viable. Cirion may decide whether or not to accept that type of connector.

• Neither the equipment nor any other element used within the space assigned for this operation may protrude beyond that space and invade the space assigned to another customer, common vertical spaces, or aisles.

• The rack must be closed after the installation or removal of any equipment. The equipment cannot prevent you from closing or removing the door from the rack.

• The use of multi-outlet strips or PDUs within the rack itself is prohibited. Unless they are implemented or authorized by Cirion.

Compliance with the above items will ensure the proper operation and support of each of your equipment.

Failure to comply with any of the above items may impact on the quality of services without any damage to Cirion and the customer will bear all risks that justify skipping the requirements listed in this item.

If the installer considers necessary advice for the installation of any equipment, it must be requested to Cirion’s Site area.

4.3 Permanent Removal of Equipment from the Cirion Site

The following rules apply to Technological Material leaving the Cirion Site permanently.

The Authorized Contact must communicate their intention to remove the Technology Items into their Colocation space by submitting a request with the completed Entry and Exit Form and submitting it with the desired entry date. Bear in mind that Cirion’s review period is 3 business days during business hours and the request may be rejected.

The request will be reviewed by Cirion’s technical teams, and once authorized, the equipment can be removed at the dates and times agreed upon. Scheduling will actually occur after the analysis is approved. If the analysis is rejected, the request will be canceled.

This authorization will be valid for one week for entry or entry scheduling. Failure to do so within the deadline, the ticket will be closed, and if the installation needs to be restarted, the customer shall file a new request.

Cirion’s Physical Security area (CFS) will register the request. To authorize this request, the incoming and outgoing tax documentation will be analyzed according to the rules below. Once the request has been reviewed, the CFS area shall email the response informing whether the equipment removal has been approved or denied.

The Customer shall attach and submit the aforementioned information, as stated in the Contact Details section.

For Brazil:

• The removal of the equipment will only be authorized through the issuance of the exit invoice, in compliance with local regulations.

• There will be no invoices issued during the fiscal closing period (first two and last business days of each month) and in the year-end balance (scheduled for the last week of December and the first week of January), which may have variations that will be previously communicated.

IMPORTANT:

• Equipment will only be disconnected from the power grid and/or data network with the express authorization of Cirion’s representative.

• In the event that the Colocation Service Customer requested to remove all equipment from the Cirion Site, they must have the Account Executive’s authorization.

DECLARATION – Cirion does not issue an Equipment Exit Declaration for customers and does not accept the equipment removal without a Fiscal Exit Invoice.

4.4 Entry and removal of work items to/from the Cirion Site

The security guard will check and register the work items brought in by the Customer and check them when the Customer leaves the facilities.

4.5 Internal movement of equipment in the Cirion Site

If internal movement of equipment already installed in its Colocation space at the Cirion Site is required, the Authorized Contact shall report their intent by sending the request with equipment data and the date on which the movement is desired. The request may be rejected.

The request will be analyzed by Cirion’s technical teams, the consumption of the equipment to be moved will be verified to avoid exceeding available consumption in the rack and, once the request has been evaluated, Cirion will reply via e-mail informing whether equipment movement has been approved or not.

If approved, the equipment can be moved all days and hours of the week. Scheduling will actually occur after Cirion has approved the review, and if disapproved, the request will be closed with details thereof.

The approval will be effective for one week for the movement or movement schedule. Should this not happen within the deadline, the ticket will be closed and, if there is a need to restart the movement, the customer shall file a new request.

IMPORTANT: The Customer shall be responsible for managing (receiving, transporting, moving, etc.) all or part of the equipment, packages, mail, etc., of their property.