Leave legacy contact center systems behind and opt for our cloud-based solution, avoiding upfront infrastructure costs. We help you improve your business, particularly customer retention and revenue growth.
Discover the Benefits of Cloud Contact Center Services
Features and Specifications
- Caller authentication for a personalized, seamless experience and fast resolutions.
- It enables connections of voice bots, reusable models, and backend systems efficient resolve.
- Variety of self-service options to ease agents’ workload.
- Next-gen features include – natural language understanding, automatic speech recognition, sophisticated call progress detection, real-time analytics, and customer emotion detection.
Customized Inbound Routing
Interactions segmentation and ranking based on predetermined business priorities
Predictive routing analyzes real-time data to anticipate outcomes and quickly connect customers to a qualified agent
Automatic call distribution (ACD) to reduce average customer service and operational costs
Optimization to better meet your KPIs
Immediate or delayed scheduled callback options so callers can keep their positions in the queue with an offline hold
Reporting and analytics
- Real-time dashboards provide clear, actionable data throughout channels and resources
- Customizable dashboards to meet your company's unique needs.
- Historical information of your calls with comparative context and understanding.
- Follow-up and analyses of service levels, call times, resolution rates, customer satisfaction, and agent performance.
- Customized, consistent reporting to connect historical and real-time data.